All refunds are processed for the total amount paid for the item ordered, but please note that shipping charges are non-refundable. Please also note that you are responsible for the shipping costs for the return of your item. We do not provide return labels. For more information, please contact support@salencyfashion.co.uk or by mail at SALENCY LTD, 20 Wenlock Road, London, England, N1 7GU

ADDRESS ERROR:

Please make sure to doublecheck your address when you are entering your details on our contact information page. If you have entered the wrong address, moved or need to change a product size/style after your order has been in process, we will unlikely be able to accommodate you nor offer you a refund. Please contact us ASAP if you notice a mistake or error so we can contact the warehouse. We will not process any refund if there is an error in your address.

Please Note: In the circumstances that we are able to resend an order to you you will be required to cover the re-shipping/restocking fee as necessary.

Salency will not deal with to refund or resend if the tracking information shows the order is delivered or any reason listed:

a) Incorrect/insufficient Address.
b) No Such Number.
c) Recipient unknown.
d) Refused.
e) Do not pick up in time.
f) No safe delivery location.
g) Uncleared customs.


ORDERS MARKED AS DELIVERED BY A DOMESTIC POSTAL SERVICE:

If a shipment is marked as having been successfully delivered by your country’s national postal service (e. g. USPS / Canada Post / AusPost, etc.) to the correct address provided when ordering but has not arrived successfully, this is not refundable by Salency.

Please Note: In the circumstances that we are able to resend an order to you you will be required to cover the re-shipping/restocking fee as necessary.

MADE ON ORDER PRODUCT / PRE-ORDER

During Holiday Season or other important sales, we can make product on order. This will be marked on the product page. After the order is placed, it is not possible to cancel it or refund it. If you do not agree with the delay, please don’t place an order with this product. Disputes and chargeback can’t be accepted for additionnal delay when it is marked on the product page.

DELIVERY TIMES

All orders are being processed within 1-3 business days.

Free Shipping for all orders takes 5-10 business days.

FedEx: 2-5 business days

DHL: 2-5 business days